I’m aware that, depending on what you choose, it’s not necessarily a cheap way to do it. I have been asked several times where to source brass handles as it’s a quick and easy way to bring a little bit of the look into your own homes. I do hope you have a wonderful weekend and I very much look forward to hearing from you soon.It’s no secret that I do have a bit of a brass thing going on at the moment. I do hope that as discussed that should you have any queries or further issues at anytime at all you can email me directly so that we can address any concerns for you immediately. Kindest regards Melanie The Buster+Punch Team Update: 09th June 2023 - 17.01pm Hi Kelly, It was an absolute pleasure speaking with you today and as mentioned I do hope following on from our conversation that I have been able to answer all your questions regarding your recent issues. If you could kindly email so that I can speak with you directly, this would be very much appreciated. We are extremely sorry to hear your comments and I have emailed you directly so that we can investigate everything with you and aim to get this matter resolved for you. Hi Kelly, Many thanks for taking the time to leave your review for us today. As this particular project is phased - we are working with B + P to ensure our remaining orders & installations run smoothly & I will follow up on this review with a take away of the overall experience once the dust settles. B + P customer service tells me this is due to a quality control issue with just the CAST line that is being rectified but it will take another 3-4 months to resolve since the replacement items have to be newly fabricated. We've waited over 9 months for our overall order to trickle in & are still waiting for a CAST toilet paper holder & 2 CAST towel bars. I've been in touch with B+P Customer Service & they are working on a 4-way dimmer option. The dimmers being sold currently do not work with 4-way switching. Note that the dimmers can only handle 150w max LED load so it's necessary to limit the number of lights wired to a single dimmer switch. I'm a designer & my client has replaced all of his switches, outlets, cabinet hardware, & bath accessories with Buster + Punch products. Kindest regards Melanie The Buster+Punch Team If you could kindly let us know that all has been received ok, this would be very much appreciated. Kindest regards Melanie The Buster+Punch Team Update: 15th June 2023 Hi Nathan, Just following on from my emails sent along with my voicemail to you today as I just wanted to ensure that you have received all information regarding your replacement items that we have sent to you as well as your returns label to send items back to us. I very much look forward to hearing from you soon. Meantime, if I can be of any further assistance, please do not hesitate in emailing me directly at anytime. As mentioned I have now just emailed you directly confirming everything with you and I am delighted that we have been able to get everything resolved for you today. Hi Nathan, Many thanks for taking the time to speak with me today and I do apologise to hear that you have had some issues regarding a couple of recent orders. Reply from Buster + Punch Updated 2 days ago
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